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All books by this authorPark Oh-sung

Park Oh-sung: Understanding Service Management

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Description

*Understanding Service Management for Customer Satisfaction* by Park Oh-sung, a professor in the Department of Tourism Management at Gimpo University. After explaining the concept of service, it presents practical service management methods and means of service delivery. It guides not only students studying service but also service practitioners to easily understand the theory and practice of service with a service mindset.

Korean title: 서비스 경영의 이해

Korean author: 박오성

Korean publisher: 이담북스

ISBN-13: 9788926834985

박오성: 서비스 경영의 이해

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