KyoBooks store policy

Refund Policy

Effective date: July 27, 2026
Last updated: July 27, 2026

Return window

For new orders placed while this policy is displayed, a return request must be sent within 30 calendar days after actual delivery.

Any order placed under an earlier displayed 60-day return promise retains that 60-calendar-day return-request window. We will honor the policy that applied when the order was placed if it is more favorable to the customer.

Mandatory consumer rights and remedies remain unaffected. If applicable law provides a longer period or a right that conflicts with this voluntary policy, that law controls.

Condition for a voluntary return

For a voluntary buyer-remorse return, a book must be:

  • new, unread, complete and resaleable;
  • free from marks, writing, creases, stains, odors, spine damage and cover damage;
  • returned with all inserts, supplements and included materials; and
  • returned with factory seals and access-code packaging intact where applicable.

For customers protected by EU, EEA or UK distance-selling law, reasonable inspection rights remain available. Any diminished-value deduction for handling beyond what is necessary to inspect the book will be proportionate, supported by the item's condition and applied only where the law permits it.

How to request a return

  1. Email support@kyobooks.com with the order number, the item to be returned and the reason for the request.
  2. For a voluntary buyer-remorse return, wait for authorization and the applicable return address in South Korea. If a mandatory statutory withdrawal right applies, your timely notice is already effective; wait only for the practical return instructions and address.
  3. Pack the book securely and send it using a tracked service by the deadline stated in the authorization or return instructions.
  4. Keep the tracking receipt until the refund is complete.

Do not mail a return to the SKINSLI INC registered office. The Korean return address is provided after the customer contacts us so our fulfillment partner can receive, identify and inspect the parcel. An unsolicited return may be delayed or impossible to identify.

If a mandatory statutory withdrawal right applies, a clear withdrawal notice sent to support@kyobooks.com within the applicable legal period is effective when sent and does not depend on prior approval. We will still reply with the return instructions and applicable Korean return address needed to complete the return.

Voluntary buyer-remorse returns

For an approved buyer-remorse return:

  • the customer pays for tracked return shipping;
  • KyoBooks charges no restocking fee;
  • original outbound shipping is not refunded, except where mandatory law requires the standard-delivery amount to be refunded; and
  • an order that received free shipping will not receive a hidden outbound-shipping deduction.

The customer is responsible for the return parcel until it reaches the authorized return address.

Wrong, damaged, defective or materially not-as-described books

If KyoBooks sent the wrong book, or a book arrives damaged, defective or materially not as described, email support@kyobooks.com promptly with the order number and a description of the issue.

We may request photographs or other reasonable evidence needed to resolve the claim. Where a return is required, KyoBooks will pay the reasonable return cost and provide the refund, replacement or other remedy required by applicable law. A request for evidence does not remove a mandatory legal right.

Refunds

After a return is received and inspected, we will email the approval or the reason a voluntary return does not meet the published conditions.

For a voluntary return, an approved refund is issued to the original payment method within 10 business days after the returned book is received and approved. A bank or payment provider may need additional time to post the credit. A statutory refund is issued by the deadline required by applicable law and is not made conditional on voluntary-policy approval.

Exchanges

We do not offer direct exchanges. When appropriate, the returned item is refunded and the customer may place a new order.

Cancellation before dispatch

A full cancellation and refund may be requested only before the parcel is handed to FedEx. Email support@kyobooks.com as soon as possible. Eligibility depends on whether carrier handoff has occurred, not on how many days have passed since the order was placed. After handoff, the order cannot be cancelled; a return may be requested after delivery under this policy.

Contact

SKINSLI INC — KyoBooks
30 N Gould St Ste R
Sheridan, WY 82801
United States
Email: support@kyobooks.com