Yu Si-jeong: Service Management

*Service Management* was written to serve as a textbook for academic service management courses and as a reference for the practical application of service management in companies. It aims to comprehensively cover topics related to service operations management necessary for both academia and corporate practice. The flow of the book's content incorporates lecture material from the past decade and major research findings, referencing works by Schmenner, Fitzsimmons, Johnston, Beckman, and others, as well as the framework of production system operations management in which the author participated in writing.

Korean title: 서비스경영

Korean author: 유시정

Korean publisher: 법문사

ISBN-13: 9788918124834