Shipping Policy

Effective date: July 27, 2026
Last updated: July 27, 2026

Who ships your order

KyoBooks is an online bookstore operated by SKINSLI INC. Customer orders are prepared, packed and dispatched through our fulfillment partner in Seoul, South Korea. Every customer parcel ships from South Korea.

Handling time

We hand products displayed as In stock to FedEx within 0–1 business day, Monday through Saturday.

Our daily order cutoff is 2:00 PM Pacific Time. An order received after the cutoff is treated as received on the next handling day. Orders received after Saturday's cutoff or on Sunday begin handling on Monday, except when an event outside our reasonable control prevents normal operations.

Carrier and tracking

We ship customer orders through FedEx only. Every shipment has a tracking number. We send the tracking number separately after FedEx has received the parcel and tracking becomes available.

Supported destinations

Shipping is available to the international destinations offered for your address at checkout. We do not deliver to addresses in South Korea because customer parcels depart from South Korea for international delivery.

A destination may be unavailable when FedEx service is unavailable or suspended, or when sanctions, export-control or another carrier or legal restriction applicable to the transaction prevents shipment. If a destination becomes unavailable after an order is placed, we will notify the customer and issue a full refund for the affected order to the original payment method.

Shipping price

Shipping is USD $49 when the qualifying order subtotal is below USD $300.
Shipping is free when the qualifying order subtotal is USD $300 or more.

The applicable shipping charge is shown at checkout before you place the order.

Estimated delivery time

For supported destinations, the estimated total time from order placement through delivery is 6–9 business days, including handling and FedEx transit. This is not a guaranteed delivery deadline. Customs processing, destination-country conditions, weather, remote-area service, carrier disruption, an inaccurate delivery address and other events outside our reasonable control can affect delivery.

If an order is materially delayed, email support@kyobooks.com. We will investigate the shipment with FedEx and provide any remedy required by applicable law.

Import duties, taxes and customs charges

Unless checkout expressly says otherwise, product prices and KyoBooks shipping charges do not include destination-country import duties, import VAT, customs charges or customs/brokerage fees.

The destination customs authority or FedEx may assess and bill those amounts directly to the recipient. The customer is responsible for paying them. They are not an additional invoice issued by KyoBooks.

Delivery information

The customer is responsible for providing a complete and accurate recipient name, street address, postal code, telephone number where required by the carrier, and other delivery information. Contact support@kyobooks.com promptly if a correction is needed. We cannot promise that an address can be changed after FedEx handoff.

For a parcel reported lost, damaged in transit or delivered to the wrong address, contact us promptly. We may request reasonable information needed for a FedEx investigation. This does not limit any mandatory consumer right.

Cancellation

A full cancellation and refund may be requested only before the parcel is handed to FedEx. Send the request as soon as possible to support@kyobooks.com. Once carrier handoff has occurred, the order cannot be cancelled and the Return and Refund Policy applies after delivery.

Contact

SKINSLI INC — KyoBooks
30 N Gould St Ste R
Sheridan, WY 82801
United States
Email: support@kyobooks.com

The registered office above is not a customer return address. Email us for return instructions and the applicable address in South Korea. Authorization applies only to voluntary buyer-remorse returns; a statutory withdrawal notice is effective when sent and does not depend on prior approval.