AuthorPark Jong-tae
Park Jong-tae: Call Center Consultation Quality QA Manager Practical Exam
$41.00USD
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Description
The book contains essentials for improving the performance of the call center workers and key points for the QA's evaluation. The area of management, counseling quality, education and coaching gave theoretical learning and replyive questions and answers, especially since the call-hearing and feedback skills were tested and the call center quality QA management tests were fully prepared.
Korean title: 콜센터 상담품질 QA관리사 실기
Korean author: 박종태
Korean publisher: 더문
ISBN-13: 9791196132156
박종태: 콜센터 상담품질 QA관리사 실기
박종태: 콜센터 상담품질 QA관리사 실기
