Reviews
Borrowing a famous line from Tolstoy, the secrets of successful people are similar, while the excuses of those who fail vary widely. Reading this book, I feel the author was bound to succeed. Instead of complaining and giving up, she tries to identify the cause of a problem and spends her time thinking about how to solve it. Whether watching a drama, reading a book, or talking with people, she considers how it connects to her work and problems, turning everything into a lesson and an idea. For
Borrowing a famous line from Tolstoy, the secrets of successful people are similar, while the excuses of those who fail vary widely. Reading this book, I feel the author was bound to succeed. Instead of complaining and giving up, she tries to identify the cause of a problem and spends her time thinking about how to solve it. Whether watching a drama, reading a book, or talking with people, she considers how it connects to her work and problems, turning everything into a lesson and an idea. For
It would be wonderful if one consultation were enough to close a contract, but it is hard to decide to buy insurance after just one conversation. Even when buying an essential item, people compare prices at different places before deciding. (-33) There are three conditions for showing customers thoughtful consideration. First, be honest. Consideration is ultimately for yourself, not someone else, so you need to be honest without deceit. When you are honest, the other person can accept your
I get countless spam calls every day. Calls promoting insurance telemarketing make up a large share. When I was younger, I would listen to what they said about insurance and chat, but now I usually just hang up. Am I the only one? I doubt it. Insurance sales are very difficult, and selling insurance over the phone must be even harder. Making so many calls and trying to sign people up must be mentally exhausting and physically demanding. To make it easier, you need what people call skills. The
Advice on sales and selling ability, which are needed in many fields and can be seen as core values: this book shares the author's experiences and personal growth story. It explains in detail how telemarketers approach customer management and service, as well as marketing and sales strategies, while envisioning their own growth and success. It is clearly a practical guide to sales for business, and readers can also understand and experience how important a consistent approach and management
I used to brush off the three or four promotional calls that came in every day with the excuse, 'I'm sorry, I'm at work right now.' After learning about telemarketers' lives through this book, I feel newly sorry for them. The author first joined an insurance company at 25 and has worked as a telemarketer for 17 years. Since the day she started, she has heard countless times that 'TM is on its way out.' Yet even during the difficult COVID period, business was lively. Many people tend to feel
This book, which contains 'the 1% secret of telemarketers companies want to keep,' offers a wider range of the author's telemarketing know-how and vivid scripts from the field that she could not fully share in her first book.
My work performance kept improving when I worked each day with that day's goal in mind. Don't doubt yourself; believe in yourself and your ability. Thinking alone will get you nowhere. Don't dwell on what won't work. Set a clear goal right now. If I don't change, neither my circumstances nor my customers will ever change.
There is a top 1% in every field: academics, business, and sales. The top 1% must have something special. Recently, working in customer service and paying attention to sales, I've been thinking a lot about how to deal with customers. There is clearly a difference between a veteran who consistently drives sales and me, but it is hard to close the gap. It is tempting to dismiss top 1% ability as luck or something impossible to achieve. But the more I think about it, the more I feel that selling
Do you have a goal? If so, set it much higher. Focus on what you want and what you do well. If you live according to your thoughts, anyone can enjoy a happy life. I joined an insurance company as a telemarketer in December 2007. A telemarketer, as the name suggests, sells products over the phone. New employees are asked to write down a formal goal, and the team leader prints each person's goal and hands it out one by one. A veteran who persistently tries to reach their contract target said that
Kim Soo-kyung: The Telemarketer's 1% Secret
This is the second book by Kim Su-gyeong, a telemarketer with 17 years of experience, and it shares her telemarketing know-how. After receiving messages of support from many telemarketers following her first book, TM Speaks Through Results, she prepared this one to share stories and experiences she could not include before. As the title The 1% Secret of Telemarketers Companies Want to Keep suggests, it offers a wider range of her telemarketing expertise and vivid scripts from the field than her first book. She first joined an insurance company at 25, remains active in the field, and teaches junior colleagues. She confidently says there is no better job than telemarketing. She found who she was in a profession often called emotional labor, and says she is happier than she could have imagined. Her story offers quiet encouragement to many people struggling in telemarketing today. Even when she speaks with customers, there are days when she wants to quit dozens of times, but she has found the keys to success and happiness, so she keeps moving forward without wavering. Readers who pick up this book hoping to become successful, happy telemarketers may also find a guidepost to a happy life.
Korean title: 텔레마케터의 1% 비밀
Korean author: 김수경
Korean publisher: 두드림미디어
ISBN-13: 9791193210703
Reviews
Borrowing a famous line from Tolstoy, the secrets of successful people are similar, while the excuses of those who fail vary widely. Reading this book, I feel the author was bound to succeed. Instead of complaining and giving up, she tries to identify the cause of a problem and spends her time thinking about how to solve it. Whether watching a drama, reading a book, or talking with people, she considers how it connects to her work and problems, turning everything into a lesson and an idea. For
Borrowing a famous line from Tolstoy, the secrets of successful people are similar, while the excuses of those who fail vary widely. Reading this book, I feel the author was bound to succeed. Instead of complaining and giving up, she tries to identify the cause of a problem and spends her time thinking about how to solve it. Whether watching a drama, reading a book, or talking with people, she considers how it connects to her work and problems, turning everything into a lesson and an idea. For
It would be wonderful if one consultation were enough to close a contract, but it is hard to decide to buy insurance after just one conversation. Even when buying an essential item, people compare prices at different places before deciding. (-33) There are three conditions for showing customers thoughtful consideration. First, be honest. Consideration is ultimately for yourself, not someone else, so you need to be honest without deceit. When you are honest, the other person can accept your
I get countless spam calls every day. Calls promoting insurance telemarketing make up a large share. When I was younger, I would listen to what they said about insurance and chat, but now I usually just hang up. Am I the only one? I doubt it. Insurance sales are very difficult, and selling insurance over the phone must be even harder. Making so many calls and trying to sign people up must be mentally exhausting and physically demanding. To make it easier, you need what people call skills. The
Advice on sales and selling ability, which are needed in many fields and can be seen as core values: this book shares the author's experiences and personal growth story. It explains in detail how telemarketers approach customer management and service, as well as marketing and sales strategies, while envisioning their own growth and success. It is clearly a practical guide to sales for business, and readers can also understand and experience how important a consistent approach and management
I used to brush off the three or four promotional calls that came in every day with the excuse, 'I'm sorry, I'm at work right now.' After learning about telemarketers' lives through this book, I feel newly sorry for them. The author first joined an insurance company at 25 and has worked as a telemarketer for 17 years. Since the day she started, she has heard countless times that 'TM is on its way out.' Yet even during the difficult COVID period, business was lively. Many people tend to feel
This book, which contains 'the 1% secret of telemarketers companies want to keep,' offers a wider range of the author's telemarketing know-how and vivid scripts from the field that she could not fully share in her first book.
My work performance kept improving when I worked each day with that day's goal in mind. Don't doubt yourself; believe in yourself and your ability. Thinking alone will get you nowhere. Don't dwell on what won't work. Set a clear goal right now. If I don't change, neither my circumstances nor my customers will ever change.
There is a top 1% in every field: academics, business, and sales. The top 1% must have something special. Recently, working in customer service and paying attention to sales, I've been thinking a lot about how to deal with customers. There is clearly a difference between a veteran who consistently drives sales and me, but it is hard to close the gap. It is tempting to dismiss top 1% ability as luck or something impossible to achieve. But the more I think about it, the more I feel that selling
Do you have a goal? If so, set it much higher. Focus on what you want and what you do well. If you live according to your thoughts, anyone can enjoy a happy life. I joined an insurance company as a telemarketer in December 2007. A telemarketer, as the name suggests, sells products over the phone. New employees are asked to write down a formal goal, and the team leader prints each person's goal and hands it out one by one. A veteran who persistently tries to reach their contract target said that
