Shin Seung-ryeol: Grandma, why are you sleeping at the senior center instead of at home?

The social problems that governments and public sectors have to deal with are becoming more complex as societies have developed and become more complex. The new solution to user experience and service design has been highlighted as the old approach no longer stands. The book dealt with how the service design could contribute to public sectors, centering on the National Nationalist Design Group, the world's first policy group. The stories of elderly women sleeping in the streets, the early mothers who couldn't sit in the matriarchy, and the high rates of road accidents in rural areas are things that were difficult to recognize from the existing administrations, not to solve. The process of solving these problems through the hands of service designers and national design groups is interesting and sometimes moving. The author of this book is '20.'. The book was written in 2018 based on the knowledge and experience gained from running the National Design Company in the administration of the Ministry of Administrative Safety. As much as the book highlights the position of the user, the author’s work is based on a desire to resolve the problems that readers face. User experience, design singing, donuts, service designs and a wealth of simple, clear explanations and plenty of examples help readers understand. The design-based service design and the economic content of the doughnuts also capture the same concept as the author's provocative claim.

Korean title: 할머니, 왜 집 놔두고 노인정에서 주무세요?

Korean author: 신승렬

Korean publisher: 한울

ISBN-13: 9788946080430