Rohit Ramaswamy: Service Engineering

We're going to do a great job of providing a service at a level that meets customer expectations. The management who sells and operates services, of course, is the one who's a quality expert in improving services. Here's how all the tools and methods are used to design and manage services. The design and management of the service process that provides services to customers is detailed. We're especially looking for ways to apply comprehensive design to service.

Korean title: 서비스 공학

Korean author: Rohit Ramaswamy

Korean publisher: 한경사

ISBN-13: 9788993292411