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Moon Chung-tae: Empathy and communication

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Description

For more than 30 years, author Moon Chung-tae has worked in alternative businesses centered on serving people. Drawing on extensive field experience and research into emotional communication, he developed his Empathetic Communication Method. This book organizes the method into steps so readers can learn it easily and effectively. Lectures that incorporate a wide range of real-world cases have brought fresh energy to people who find customer consultations difficult. The book contains the communication techniques the author has studied for many years. Words spoken aloud and words written by hand do not automatically create communication. We need words that help people and communication that brings relationships to life. Empathetic communication helps people change and take action for themselves. People who communicate empathetically build good relationships; they are true professionals. They understand the difference between persuasion and empathy. The best way to change someone is to help them change on their own, because empathy can change people by 90 percent. The author puts it simply: ‘Resolve it through empathetic communication.’ From warm-up exercises to practical applications, the book helps anyone approach empathetic communication effectively.

Korean title: 공감 소통

Korean author: 문충태

Korean publisher: 중앙경제평론사

ISBN-13: 9788960543331

Reviews

5.0
Based on 6 reviews
Showing 5 of 6 reviews
AG******
July 4, 2024

Empathetic Communication steps beyond conventional wisdom to explain empathy and communication in detail. It offers concrete, practical guidance on how they can change people and build better relationships. Empathy and communication are necessary interactions between people. We do not live alone; we live in relationships with others, and communication through speech and writing is essential. Since changing long-standing patterns and routines is difficult, we often hear that people do not

JM****
July 2, 2024

People have been called social animals since the time of Aristotle, before the Common Era. We do not live alone; we live in relationships with others, so communication through speech and writing is essential. Yet words spoken aloud and words written by hand do not automatically amount to communication. Individualism in modern society is increasingly cutting off communication, and after the pandemic kept us from meeting in person, communication that includes empathy has become hard to find. We

SW****
June 25, 2024

I feel like I have often heard that people do not change. But right from the cover, this book says that empathy can change people by 90 percent. I knew empathy was powerful, but this claim that it could bring about such a major change immediately caught my attention. I was curious about the book, so I started reading it right away. As the title suggests, empathy and communication are interactions everyone needs. They seem essential in every area of our personal and social relationships. Even

LY******
June 7, 2024

This book explains the process of empathetic communication through the work of an author known as an emotional communication expert. It’s an easy, enjoyable read.

BO***
June 5, 2024

A book organized into clear steps to help you learn empathetic communication easily and effectively! Highly recommended for anyone who struggles with conversation or communication.

문충태: 공감 소통
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