Lior Arushi: Service Excellence Everyday

Breadey Sweats, a member of the Governing Body, provides some keys to ‘ excellent service every day. ’. The key to excellent service is a special experience that exceeds what customers expect. The customer feels that it is a special service when he receives services he did not expect from him. Rather than expensive services, there are living guidelines on how to make positive changes in the world and our lives, such as sensitive considerations, eye-to-face decisions that we can make at important moments.

Korean title: 서비스 엑설런스 에브리데이

Korean author: 리오르 아루시

Korean publisher: 김앤김북스

ISBN-13: 9788989566601