Kim Yoon-ah et al.: CS and Image Making

Now companies are constantly stressing innovation and creation, dealing with new environments and external competitions, to adapt to rapidly changing service industries. In the past, education was only a concern for services in airlines, hospitals, hotels and other services, but by raising human service quality over goods, it has been conducted not only in universities but also in national institutions and public firms to increase competition. To satisfy customers, you have to understand each other in a relationship with each other through communication, which is a process of communicating between emotions, attitudes, beliefs, thoughts and facts. There should also be efforts to identify and implement multiple customer interventions, response strategies for the various customers who are suddenly on the service scene, response strategy for the computer and the Clement, and the discontent with the customer reception and how to improve communication. Images are an important factor in modern society. Making an image is what makes it seem friendly and positive to the other person, and it plays a key role in raising your own success and worth. Each must have an objective understanding of his image and can create a successful image of himself in harmony with the first impressions, facial expressions, attitudes, speakers, colors, fashions, makeup and hair that are important to the image.

Korean title: CS와 이미지메이킹

Korean author: 김윤아 외

Korean publisher: 구민사

ISBN-13: 9791158138677