Jeong Jae-ik et al.: How to Standardize Services

The standardization of service provides a clear access to the responsibility and authority of organization and work, not only to communicate and communicate, but also to maintain effective management and education of employees, thus ensuring the customer's trust. This book will provide effective and systematic service standardization methods and work examples, which will help our society to take one step closer to the service standardisation.

Korean title: 서비스 표준화 이렇게 하라

Korean author: 정재익 외

Korean publisher: 한울아카데미

ISBN-13: 9788946055643