Ha Seung-hee: SMAT Module A: Business Communication

The textbook's brief and detailed textbook has been optimized to help you understand customer psychology and to raise the field communication staff, based on the right business manager and image at the customer's desk. As the industry from manufacturing to service, services also entered high-tech times and needed standards to improve quality of service. So it became necessary to model the customer-based, shared-respect, and healthy trade relations in CS, which was the only part of the service-based segment of the day. Now, the service must not be just for bland customers, but for equal and equal trade respect at a management level. The script faithfully reflects the basic process of relationships in business and the delicate content that can be felt to be appreciated. The more important the learning through the sectional character of the textbook, the Keypoint presentation, the more likely the object is to reflect the overall perspective of the current presentation.

Korean title: SMAT 모듈 A: 비즈니스 커뮤니케이션

Korean author: 하승희

Korean publisher: 케듀아이

ISBN-13: 9791185623481