Baek Byeong-seong: Problematic Behaviors of Complainants, Cases and Responses to Chronic Complaints (Large Print Book)

The problem behavior of the cause, the case of the senior and response to the civil cause are considered as a cause of concern and complaint. The case is cited by the group of four categories of civil causes:. The case of response at the organizational level, behavior manuals and emotional responses to the person in charge. It will help public personnel understand and respond properly to the psychological state of the cause.

Korean title: 민원인의 문제행동, 고질민원의 사례와 대응(큰글씨책)

Korean author: 백병성

Korean publisher: 커뮤니케이션북스

ISBN-13: 9791128801211